Shipping policy
Shipping Policy
Last Updated: September 12, 2026
Thank you for shopping with Daystone™. We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding holidays.
During periods of high order volume, product launches, promotions, or holidays, processing may take additional time.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on the product, destination, carrier, and other circumstances.
Typical delivery times are approximately:
United States: 5–15 business days
international: 10–25 business days
Delivery estimates begin after the order has been processed and shipped.
Please understand that shipping times are estimates and are not guaranteed delivery dates.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout unless a product or promotion specifically states otherwise.
From time to time, Daystone™ may offer free-shipping promotions or other shipping incentives.
If a free-shipping promotion is available, the applicable requirements will be displayed on our website or at checkout.
4. Tracking Information
When tracking is available, customers will receive tracking information by email after their order has shipped.
Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.
Tracking updates may occasionally take additional time depending on the shipping carrier.
5. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.
Daystone™ is not responsible for delays caused by circumstances outside of our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Customs processing
- Incorrect or incomplete shipping addresses
- Transportation disruptions
- Unexpected logistical delays
If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.
If the package still cannot be located, contact the shipping carrier and Daystone™ Customer Service for assistance.
6. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has entered processing or shipment.
Daystone™ is not responsible for packages delivered to an incorrect address provided by the customer.
7. Multiple Items in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping method.
You may therefore receive multiple tracking numbers or packages for a single order.
8. International Shipping: 10–25 business days
International shipping availability may vary by product and destination.
International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country’s authorities.
Daystone™ does not control these charges and is not responsible for customs delays or fees imposed by the destination country.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact Daystone™ Customer Service as soon as possible.
Please include your order number and, when appropriate, clear photographs or other information showing the issue.
We will review the situation and determine the appropriate resolution in accordance with our applicable return and refund policies.
10. Shipping Restrictions
Certain products may have shipping restrictions based on destination, carrier requirements, or applicable laws and regulations.
If we are unable to ship an order to the address provided, we will contact you regarding the available options.
11. Changes to This Shipping Policy
Daystone™ reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about shipping, delivery, or your order, please contact:
Daystone™ Customer Service
Email: Daystone.cs@outlook.com
We appreciate your business and thank you for choosing Daystone™.